Shipping & Sales Policy

Willow’s Jumpers is a one person operation. I personally breed, house, care for, feed, photograph, prepare, pack, and ship every spider while also managing customer messages and orders. I am also a single mom to three wonderful boys, so I work hard to balance my business responsibilities with my family.

I truly love this business and every animal I raise. I do my best to respond to everyone as quickly as possible, but please allow up to 72 hours for a response, especially during busy shipping days.

Communication on Shipping days 

On Monday, Tuesday, and Wednesday, I spend most of my time preparing and packing live animals. This can make it extremely difficult for me to respond to messages while ensuring every shipment is prepared safely and remains on schedule.

Please make all necessary shipping arrangements and provide your complete shipping information before your scheduled shipping day. If I do not receive the required information in time, your shipment may be moved to the following week.

Before submitting your shipping address, please double and triple check that all information is complete and correct. Buyers are responsible for providing an accurate residential address or approved FedEx live animal hub address.

Tracking Information

I drop packages off at the FedEx hub toward the end of the day so heating and cooling methods are used as effectively as possible. Because of this, tracking information may not update until later that evening.

Shipping Days

Orders ship on Monday, Tuesday, and Wednesday using Overnight or 2 Day service, depending on the destination and what is safest for the animal.

Shipping Schedule

I follow a weekly shipping schedule. Orders placed after Sunday at 9:00 PM CST will be scheduled to ship the following week. This allows me to properly prepare each shipment and ensure every spider is shipped under the safest possible conditions.

Weather Policy

The health and safety of my spiders always comes first. Shipping is scheduled only when weather conditions are safe at the origin, destination, and any major shipping hubs along the route.

Every package is insulated and temperature controlled with heat or cold packs when necessary. I reserve the right to delay, reschedule, or cancel any shipment due to unsafe weather, carrier delays, animal health, or any other circumstance that could compromise the spider’s safety.

Live Arrival Guarantee

Available on Overnight shipments only.

Live arrival is guaranteed when someone is available to receive the package on the first delivery attempt.

In the unlikely event of a DOA, Dead on Arrival, I must be notified within 1 hour of the documented delivery time. A clear, continuous unboxing video beginning before the shipping box is opened, along with clear photos of the spider and shipping label, is required for verification.

The Live Arrival Guarantee is void if:

  • The shipment was sent via 2 Day service.
  • The first delivery attempt is missed.
  • The package is left unattended after delivery.
  • Incorrect or incomplete shipping information is provided.
  • The required documentation is not submitted within the required timeframe.

2 Day Shipping

2 Day shipping is available to select locations at the buyer’s request or when deemed appropriate. There is no Live Arrival Guarantee on any shipment sent via 2 Day service.

By selecting 2 Day shipping, the buyer accepts all risks associated with the longer transit time.

Health & Care

All spiders from Willow’s Jumpers are healthy, feeding consistently, and well maintained before shipping. Every spider is sent with my care kit and is established on appropriately sized feeder insects.

If a spider enters premolt or is otherwise not in suitable condition for travel, it will be held until it is healthy and ready to ship.

Shipping Delays

Once a package has been accepted by the carrier, I cannot guarantee carrier performance or delivery times. However, I will gladly assist in communicating with the carrier should any issues arise.

Order Cancellations

If a buyer backs out of a committed purchase, a $25 nonrefundable cancellation fee will be retained to cover reservation and processing costs.

Address Accuracy

Buyers are responsible for providing a complete and accurate shipping address. Any additional shipping costs resulting from an incorrect address or requested rerouting are the buyer’s responsibility.

Discounts

  • Purchase 2 or more spiders and receive 10% off.
  • Purchase 5 or more spiders and receive 20% off.
  • Healthcare workers, military members, veterans, teachers, veterinarians, and childcare workers receive 25% off with verification.
  • Orders totaling $300 or more before taxes and shipping receive free shipping.
  • Returning customers receive 10% off one future purchase.
  • Refer a new customer and receive $10 off after they complete their first order.

Discounts cannot be applied to Breeder’s Choice Phidippus Regius male or female options, as these spiders are already offered at a discounted price.


Discounts are calculated before taxes and shipping. Discounts cannot be combined. The highest eligible discount will be applied.

ABDragons Discount

Shopping at ABDragons.com? Use my discount code Willow to save 10% on your purchase!

Payment

Payment must be received in full before any animal will be shipped.

By purchasing from Willow’s Jumpers, the buyer acknowledges that they have read, understood, and agreed to these policies.

Willow’s Jumpers Wholesale Policy

Wholesale pricing is available to verified businesses, breeders, and resellers with valid contact information and a demonstrated ability to provide proper care and housing for jumping spiders.

Wholesale accounts are approved at the discretion of Willow’s Jumpers.

Order Minimums

  • Minimum order value: $250 before shipping.
  • Minimum quantity: 10 spiders per order.
  • A mix of eligible species or morphs is allowed.
  • Certain rare or high value morphs may be excluded from wholesale pricing.

Availability

Inventory is subject to change based on breeding schedules and seasonal availability. Specific species, morphs, or sexes cannot always be guaranteed. All spiders provided will be healthy and well established.

Color & Sex Disclaimer

The coloration and sex of juvenile jumping spiders cannot be guaranteed. Coloration may change as spiders mature, and sex determinations are based on observation only.

Pricing & Payment

  • Wholesale pricing is confidential and subject to change without notice.
  • Full payment is required before shipping.
  • Accepted payment methods include PayPal, credit card, or an approved business invoice.

Shipping

  • Wholesale shipments are sent Monday through Wednesday using Overnight or 2 Day service, depending on the destination, weather, and the safety of the animals.
  • The Live Arrival Guarantee applies only to Overnight shipments when someone is available to receive the package on the first delivery attempt.
  • There is no Live Arrival Guarantee on shipments sent using 2 Day service.
  • Shipping may be delayed due to weather, carrier conditions, animal health, or other circumstances that could compromise the animals’ safety.


DOA Policy for Wholesale Orders

  • Willow’s Jumpers must be notified within 1 hour of the documented delivery time.
  • A clear, continuous unboxing video beginning before the shipping box is opened is required.
  • Clear photos of the affected spider and shipping label must also be provided.
  • Replacements or store credit will be issued at the discretion of Willow’s Jumpers.
  • Shipping costs are nonrefundable.

Resale Conditions

  • Spiders may be resold under the buyer’s business name.
  • Original breeder credit for Willow’s Jumpers must be retained for specific morphs or lineage animals when disclosed.
  • Resellers are expected to provide accurate species information and appropriate husbandry guidance to their customers.

Customer Responsibility

The buyer assumes full responsibility for complying with all applicable local, state, and federal wildlife and exotic animal regulations.

The buyer is also responsible for providing suitable housing, appropriate care, and accurate information to their customers.

By placing a wholesale order, the buyer acknowledges that they have read, understood, and agreed to all terms stated in this policy.

Thank you for your patience and understanding! 🤍